Research that ships.
8+ years of mixed-methods research across SaaS, telecom, and financial services, and my own shipped products since 2025. The work spans three AI model classes: LLM orchestration in Skycritter, speech recognition in WhisperPad, and NLP classification at LogMeIn.
downloads in the first 8 months, with the iOS rating moving from 4.2 to 4.8
Charter CommunicationsLocal news for the places people don't live+15%CSAT and 12% fewer support calls, as program outcomes
LogMeInA Voice of Customer program across 21 products2.8×more traffic than the self-help page, and users were 2× less likely to need a person
LogMeIn · GoToWebinarA guided chatbot that beat the help site9releases shipped, with an auto-update channel that keeps installs current
MITM LLCWhisperPad: testing my way to the right defaultI research products with more than one side to them: customers and the support agents serving them at LogMeIn, clients, financial advisors, and fulfillment teams at Thrivent. The interviews are the easy part. The hard part is deciding whose problem the roadmap solves first.
I also build. Under MITM LLC I've shipped Skycritter, WhisperPad, and Moogle in the Machine, making every scope, pricing, and cut decision myself. I hold a master's in HCI and AI from Elisava in Barcelona and live in Sausalito.