Every project, one line, one result.
Research at LogMeIn, Charter, and Thrivent, and the products I've shipped since. Prefer a document?Download the portfolio PDF.
- 2026timbr: a voice data visualization tool to help singers improve their craftMITM LLC · Founder and Product LeadA browser tool that measures a singer's voice and explains it. Every reading is tagged as measured, inferred, or self-reported, and the tool refuses to analyze a bad recording.
- 2025–26WhisperPad: testing my way to the right defaultMITM LLC · Founder and Product Lead9releases shipped, with an auto-update channel that keeps installs current
- 2025–26Skycritter: one review gate, unattended outputMITM LLC · Founder and Product Lead18.4%download-to-purchase within 35 days, on 14 in-app purchases and $39 in proceeds
- 2025Moogle in the Machine: research tools, built with AIMITM LLC · Founder and Product LeadA suite of UX research tools for other practitioners. I specified the product and directed the whole build with AI as the engineering resource, with no prior shipping experience.
- 2021–24The spouse-invite feature the research didn't supportThrivent Financial · Senior UX Researcher2ndlowest of the candidate features in a prioritization survey of about 200 people, in both runs
- 2021–24Building a research practice from scratchThrivent Financial · Senior UX Researcher~2 yrsof quarterly usability benchmarks tracking the life insurance application
- 2021–24One life insurance journey that five teams could argue fromThrivent Financial · Senior UX Researcher5teams aligned on one journey: Product, Operations, Legal, Design, and Fulfillment
- 2021Local news for the places people don't liveCharter Communications · UX Researcher (Contract)1M+downloads in the first 8 months, with the iOS rating moving from 4.2 to 4.8
- 2020A guided chatbot that beat the help siteLogMeIn · GoToWebinar · UX Researcher, Customer Experience2.8×more traffic than the self-help page, and users were 2× less likely to need a person
- 2019–21Teaching a pre-LLM system how customers actually talkLogMeIn · UX Researcher, Customer Experience3 wksof field research at the Costa Rica support center, leading three researchers
- 2019–21A Voice of Customer program across 21 productsLogMeIn · UX Researcher, Customer Experience+15%CSAT and 12% fewer support calls, as program outcomes
- 2016One form field, 150 calls a weekLogMeIn · Customer Care Representative150+support calls a week traced to one confusing form field